Personal information we collect

To register on our Platform and verify your identity, we will request your email address and a password. If you choose to place items for sale, make a purchase, or request a pawn service, we may ask for additional personal information such as your full name, contact number, residential address, identification document, payment method, and photos of the item you wish to sell or pledge.

You may also provide optional information in your profile, such as your location (city or country), a profile picture, and preferences related to the types of products you are interested in. This information helps us tailor our services to your needs — for example, by showing relevant offers or contacting you regarding your own listings or evaluations. If you prefer not to share optional data, you may leave those fields blank or delete them at any time.

When you use our services, we collect technical and behavioral data including the frequency of visits, pages viewed, interaction with specific items, date and time of access, device type, and your IP address. We also collect data when you read our emails or click on content within them. This helps us understand usage patterns and improve your experience on the Platform.

We do not make automated decisions based on user profiles, except for personalizing content or ads, or when required for fraud prevention and compliance with applicable laws, such as Anti-Money Laundering (AML) regulations.

If you sign up through an external platform like Google, Facebook, we may access certain information shared via those services, such as your name, email address, or profile photo — always in accordance with their privacy policies and your privacy settings.

We treat your information with the utmost confidentiality and only use it to deliver our services, comply with legal requirements, and enhance the safety and functionality of the Platform.

How we use the information

• We use the personal information you provide to deliver and improve our services. This includes:
• •Facilitating transactions, such as purchases or pledging items through our pawn service;
• •Verifying your identity, especially when required for high-value transactions or regulatory compliance;
• •Communicating with you regarding your orders, item evaluations, payments, deliveries, or pawn contracts;
• •Providing customer support, answering your inquiries, and resolving technical or service-related issues;
• •Sending service notifications, such as changes in terms, status of your transactions, or important platform updates;
• •Tailoring your experience by showing you relevant offers, categories, and items based on your activity and preferences;
• •Complying with legal obligations, including Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements;
• •Improving the functionality and security of the Platform, preventing fraud, and monitoring system performance.

We may also use aggregated and anonymized data for analytics purposes, such as tracking trends in item categories, average transaction values, or customer engagement — this information does not identify individual users.

Your data is never used for any purpose beyond those explicitly mentioned above, unless we obtain your express consent.

Disclosure of information to third parties

• We use the personal information you provide to deliver and improve our services. This includes:
• •Facilitating transactions, such as purchases or pledging items through our pawn service;
• •Verifying your identity, especially when required for high-value transactions or regulatory compliance;
• •Communicating with you regarding your orders, item evaluations, payments, deliveries, or pawn contracts;
• •Providing customer support, answering your inquiries, and resolving technical or service-related issues;
• •Sending service notifications, such as changes in terms, status of your transactions, or important platform updates;
• •Tailoring your experience by showing you relevant offers, categories, and items based on your activity and preferences;
• •Complying with legal obligations, including Anti-Money Laundering (AML), Know Your Customer (KYC), and other regulatory requirements;
• •Improving the functionality and security of the Platform, preventing fraud, and monitoring system performance.

We may also use aggregated and anonymized data for analytics purposes, such as tracking trends in item categories, average transaction values, or customer engagement — this information does not identify individual users.

Your data is never used for any purpose beyond those explicitly mentioned above, unless we obtain your express consent.

Data retention period

We retain your personal information only for as long as it is necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law.

• For example:
• •Account data is stored as long as your user account remains active, and for a limited period after deactivation, in case you choose to reactivate it;
• •Transaction and pawn records are kept for the duration required by financial and anti-money laundering regulations — in many jurisdictions, this means a minimum of 5 to 10 years after the transaction is completed;
• •Communications and support records are stored to ensure quality service and for legal protection, typically for up to 3 years;
• •Analytics and usage logs may be kept in anonymized or aggregated form without identifying you personally, for as long as needed to improve the Platform.

Once the retention period expires, your data will either be securely deleted or anonymized so it can no longer be linked to you.

If you request the deletion of your personal data, we will honor your request unless legal or contractual obligations require us to retain certain records.

Data security

We are committed to protecting your personal information and take appropriate technical and organizational measures to ensure its security, confidentiality, and integrity.

• Our data protection practices include:
• •Secure communication protocols (SSL/TLS) to encrypt all data exchanged between your browser and our servers;
• •Restricted access controls, ensuring that only authorized personnel can access sensitive data;
• •Two-factor authentication (2FA) for internal administrative access;
• •Regular security audits and vulnerability assessments to detect and resolve potential threats;
• •Data backup systems, to prevent loss or accidental deletion of critical information;
• •Secure storage of identification documents and sensitive files used in transactions or pawn contracts.

Despite our efforts, no online platform is entirely immune to security risks. In the unlikely event of a data breach, we will notify affected users promptly and take all necessary steps to minimize the impact, in accordance with applicable data protection laws.

We encourage you to use strong, unique passwords and to avoid sharing your login credentials with anyone.

Data security

• As a user of our Platform, you have full control over your personal data and the right to exercise the following options at any time:
• •Access your data — You can request a copy of the personal information we hold about you.
• •Correct inaccurate or outdated information — You may update your profile or notify us of any changes.
• •Delete your data — You may request the deletion of your personal information, provided it is not subject to legal retention requirements (such as financial or regulatory records).
• •Withdraw consent — Where data processing is based on your consent (e.g., for marketing), you may withdraw it at any time without affecting the legality of prior processing.
• •Restrict or object to processing — You may object to the use of your data for certain purposes, such as personalized advertising or analytics.
• •Data portability — In some cases, you may request that your data be provided in a structured, machine-readable format to transfer to another service.

To exercise any of these rights, please contact us at [insert contact email]. We will respond to your request within the timeframe required by law, typically within 30 days.

If you believe your rights have been violated, you also have the right to file a complaint with your local data protection authority.